|Frequently Asked Questions|
|How long does it take to get a response?
What type of response will I get?
Your Technology Fee at Work
Who can use the service?
This service is available to all Southeastern students, faculty and staff.
When should you use the service?
The service is good for asking quick, simple questions that can be answered in short responses (160 characters or less). Questions that require lengthier responses should be directed to the Ask A Librarian e-mail reference service. Questions that require immediate answers should be directed to our 24/7 Ask A Librarian Live chat reference service. These services are available at http://www.selu.edu/library/askref/.
What do you need to use the service?
To use the service, you will need a cell phone that is capable of sending and receiving international text-messages.
What does the service cost?
Sims Library does not charge for this service or receive revenue from any cell phone provider. Cell phone providers generally charge customers for sending and/or receiving text messages. These charges vary from plan to plan and from telephone provider to provider.
For details on charges, check with your cell phone service provider.
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