Online Access Help

If you are having trouble accessing the library databases or electronic reserves,
please use the following checklist to troubleshoot your problem.

1. I don’t know my UserID and PIN.
   The User ID will be your W number (e.g., w0123456). The PIN will be your 6 digit birthdate
   (e.g., 052403 for May 24, 2003).
   Sample logon screen

2. After entering my UserID and PIN, I get an error message.
   Common logon error messages and what to do.
3. After entering my UserID and PIN, I get the logon screen again.
   Other software on your PC may be interfering with access.
4. I get a “security failure. data encryption error” message.
   You may be using an outdated version of Internet Explorer. 
5. I get a “security alert” box that asks to allow a cookie to be sent.
   You may need to enable cookies. 
6. I get a “page not found” or “connection refused” error.
   You may be behind a firewall.
7. My access problem is different from those listed.
   Other troubleshooting solutions to try.
8. I’m having trouble printing.
   Solutions to common printing problems.

 If you need further help, please contact Ask A Librarian

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