How Do I Say...?

Many people find it difficult to describe on their resume the qualification they can offer an employer. Here you will find examples of ways to reframe your various work experiences under the Experience section of your resume using terminology employers like to see! Your descriptions should include not only specific tasks and responsibilities, but also skills gained. Remember to tailor your resume and highlight transferable skills relevant to the job for which you are applying.

NOTE: While the examples below are in past tense, remember to use present tense for all current employment.

 Retail Sales Associate


  • Completed administrative tasks such as ___________, ___________, and ___________.
  • Engaged customers with a friendly and helpful attitude when providing product recommendations.
  • Processed returns and purchases of $2000+ with cash, credit cards, and gift cards.
  • Increased product knowledge and sales experience by working in different areas of the store.
  • Worked collaboratively as a team-member in a fast-paced environment
  • Effectively performed multiple tasks such as ___________, ____________, and _____________.
  • Managed guest relation issues such as complaints, recommendations, and accommodation requests.
  • Provided excellent customer service to 50+ patrons in a fast-paced, time-intensive environment.
  • Demonstrated keen attention to detail by managing financial transactions totaling up to $2,000.

 Student Assistant


  • Provided office administrative
    assistance to support staff
  • Maintained an efficient filing
    system for office.
  • Assisted faculty with classroom
    preparation activities.
  • Responsible for relaying important
    messages accurately to supervisor.
  • Effectively interacted with faculty,
    staff, and students on a daily basis.
  • Ensured the safety, health, and welfare of 4 children ages 5 to 11 every day after school. 
  • Organized safe, fun, and educational activities such as visits to the park and artistic crafts.
  • Developed and maintained client base through establishment of family relationships and consistent referrals.
  • Supported learning by explaining homework and walking through problems together.

 Lawn Care Provider


  • Maintained lawns for 12 clients per week.
  • Manicured customers' lawns and tailored services to please individual customer expectations.
  • Promoted additional lawn care services through flyers, emails, and calls to obtain new customers.
  • Managed weekly schedules for up to 4 people.
  • Maintained safety for an average of 100+ swimmers daily.
  • Certified to perform emergency techniques for the safety of all guests.
  • Participated on a team of 6 staff members. 
  • Promoted to lead guard after 6 months of hire through demonstration of consistent professionalism, dependability, and initiative.



  • Demonstrated knowledge of materials, methods, and tools involved in
    construction projects.
  • Studied specifications in building plans to prepare project layout and determine dimensions and materials required.
  • Selected appropriate equipment needed
    for each construction job.
  • Followed established safety rules and regulations to maintain a safe working environment.
  • Performed office administrative duties for professional staff.
  • Maintained an efficient filing system for office.
  • Demonstrated excellent telephone and business communication skills.
  • Assisted supervisor with various office projects.
  • Performed office computer applications daily.